Who We Are
Parkbytext’s registered office is at 6 Mount Street Crescent, Dublin 2, D02 XT04 and we are a company registered in Ireland under company number 493817. Our designated Data Compliance Officer can be contacted at firstname.lastname@example.org
/ 0818 444 999.
We can also be contacted via email@example.com
or our web contact form
2. Information That We Collect
Parkbytext processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we collect from you is: -
We collect information in the below ways: -
Phone Number (Landline / Mobile)
Vehicle Registration Number
Bank / Payment Card Details
Passport/ Driving License
Proof of Address
User agent (device and software version)
DOB (if supplied)
Next of Kin, PPS, bank details, DOB (employees)
3. How We Use Your Personal Data (Legal Basis for Processing)
Web contact forms
General Customer Query Form
Business Enquiry Form
Business Call Back Form
Permit Application Form
Phone call/email to our Customer Support team
Social media sites
Outlook Server and IVR Server
PBT Application Server and platform (payment channels and permits)
PBT Web Server
Employment CV and Records
Supplier Set-up Forms
Client Contracts and Site Set-up Forms
parkbytext takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -
4. Your Rights
Process parking payments – parkbytext process parking payments – by text, app, online, phone, 2Bill and IVR. This enables you to possess a valid parking permit for the location we provide the service in.
Permits payments– We provide parking permits on behalf of our clients. In all instances, we will need to verify your address/license. We can also process permits at the request of the client, who in some instances will provide your details to us in order for us to process your permit.
Registering - We process personal data in this instance in order to create an account with us. Within this process you can opt-in /provide your consent to receive seasonal newsletters and parking VAT receipts by email.
Customer Service – General queries, which include business call back requests, can be made through our website contact form or by calling us directly on the number indicated above (point 1). Information provided is used for the specific purpose of reading, investigating and answering your query.
Anti-fraud measures– Our anti-fraud system obtains your IP address and user agent to log a fraud-score to ensure security of our systems and applications.
Supplier and client information – We process data here in order to set up suppliers and clients on our systems (payment, database and application server).
Employee details – We process employee details for the purpose of employment (e.g. communication and payment).
You have the right to access any personal information that parkbytext processes about you and to request information about: -
What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible within one month; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable)
in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Contact details: firstname.lastname@example.org
/ 0818 444 999
5. Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Parkbytext uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
All Points Payments Ltd.:
Amplio Virtus Ltd.:
Amplio Virtus provide our Customer Care channel for web, email and phone contact, and also instant chat. All information processed on our behalf is compliant with GDPR and retained for no longer than necessary.
Brainstorm Mobile Soltions Ltd t/a Engage Hub process inbound SMS on our behalf.
Spiral Hosting Ltd:
6. Safeguarding Measures
Parkbytext takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -
SSL, TLS, encryptions, pseudonymisation, restricted access, IT authentication, firewalls, anti-virus/malware.
7. Transfers Outside the EU
Parkbytext utilise some products or services (or parts of them) that may be hosted/stored in non-EU countries, which means that we may transfer any information which is submitted by you through the website or app outside the European Economic Area ("EEA") for the below purposes: -
Therefore, when you use our website/app chat function, or send us an email, or sign up to our newsletter, the personal information you submit may be stored on servers which are hosted in non-EU countries. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by parkbytext to protect your data and comply with the relevant data protection laws.
8. Consequences of Not Providing Your Data
You are not obligated to provide your personal information to parkbytext, however, as this information is required for us to process parking payments, we will not be able to offer our services without it.
9. Legitimate Interests
As noted in the ‘How We Use Your Personal Data’
section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.
10. How Long We Keep Your Data
Parkbytext only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. All data retention is documented within our Data Retention Policy and is destroyed in a secure environment.
11. Lodging A Complaint
Data Protection Commissioner’s
T: +353 57 8684800 / +353 (0)761 104 800 / 1890 252 231
12. Cookie Notice