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Perhaps our FAQs can help?

Note: parkbytext is no longer operating in the USA. 

What will happen to my account balance after April 30th 2017?
Your account balance will remain in your account until April 30th. From April 30th our Accounts department will begin the process of closing each account and removing any balances. Refunds can be processed up to April 30th.From May 1st, any queries and refund requests can be directed to refundsus@parkbytext.com.Yes, you can "SWAP" your parking session onto another vehicle through text. 

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All queries are answered CDT Monday - Sunday 01:00 - 13:00.